Refund policy

Return & Refund Policy

At ABRIHOME GmbH, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we are here to help.

Returns

You have the right to return eligible items within 14 days of receiving your order. To qualify for a return:

The item must be unused and in its original condition.
The item must be returned in the original packaging.
Proof of purchase or order confirmation is required.

Please contact us before returning any item.

Non-Returnable Items

The following items cannot be returned:

Customized or made-to-order products
Items damaged due to misuse or improper assembly
Clearance or final sale items
Products returned without original packaging

Return Process

To request a return, please contact us at:

ABRIHOME GmbH
Hülsmeyer Str. 13
40629 Düsseldorf
Germany
Phone: +49 176 23905960
Email: sale@abrihome.com

Please include:

Your order number
Product name
Reason for return
Photos if the item is damaged or defective

Our support team will provide return instructions.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law. For large furniture items, return shipping costs may be significant due to oversized freight handling.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Please provide:

Photos of the product
Photos of the packaging
Order number

We will work quickly to resolve the issue through replacement, refund, or compensation where appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, refunds will be processed to your original payment method. Processing times may vary depending on your payment provider.

Late or Missing Refunds

If you have not received your refund after several business days:

Check your bank account again.
Contact your credit card provider or bank.
Contact us at sale@abrihome.com for assistance.

Order Cancellation

Orders may be canceled before shipment. Once an order has been shipped, cancellation may no longer be possible and the return policy will apply instead.

European Union Consumer Rights

Customers within the European Union have statutory rights under applicable consumer protection laws, including the right of withdrawal for eligible online purchases.